Archive for December, 2013

Are You An Ostrich or a Llama? Are outsourced reservation centres worthwhile?

Reprinted from the January 2013 issue of Canadian Lodging News. Well, here is a question: Are you an ostrich or a llama? Larry Mogelonsky, president of LMA Communications is our newest contributing editor. His column by that name matches the title of his best selling hospitality text, published just a few months ago. Larry has […]

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Travel Outlook Premium Hotel Call Center Contracts with Scottsdale Camelback Resort, Scottsdale, Arizona for Improved Conversions and Superior Customer Service

Travel Outlook Premium Hotel Call Center has signed an agreement to provide reservations call services for Scottsdale Camelback Resort in Scottsdale, Arizona. “Scottsdale Camelback is a resort with a number of amenities and lots of things to do, and we wanted to find the right way to tell our guests who were calling about what […]

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Travel Outlook Premium Hotel Call Center Contracts with Sugar Bay Resort and Spa, US Virgin Islands

Travel Outlook Premium Hotel Call Center has signed an agreement to provide reservations call services for Sugar Bay Resort and Spa, a popular full service resort in St. Thomas, US Virgin Islands. “After careful analysis, we determined that it made sense for us to add an effective voice reservations team to answer inbound reservations calls […]

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Travel Outlook Premium Reservations Call Center Contracts with Surfsand Resort, Cannon Beach, Oregon

January 2, 2013 – Travel Outlook Premium Hotel Call Center has signed an agreement to provide reservations call services for Surfsand Resort in Cannon Beach, Oregon, next to the iconic Haystack Rock on the beautiful Oregon coast. “It is our goal to provide the best service for our guests, many of whom visit us year after […]

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