Archive for February, 2017

It’s important to make the most of every reservations call that is received by your team.

We found this article by Doug Kennedy to be interesting, and you may, as well.  Reproduced with permission. By Doug Kennedy doug@kennedytrainingnetwork.com If hoteliers only look at the raw numbers, it might appear that the number of voice reservation inquiries is indeed dropping steadily every year. However, when you dig deeper, there is more to […]

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Helping the front desk to make a good first impression.

Just like any business, first impressions are a very big deal in hospitality. Hotels spend huge amounts on their lobbies, because guests often draw conclusions about how their rooms will look based on the appearance of the lobby. But arguably the greatest investment a hotel can make is in its front desk team. Research finds […]

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