About Travel Outlook Premium Reservations Call Center

Travel Outlook is an innovative, custom off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for four and five star independent hotels.

Our hotel call center works to optimize voice reservations revenue and guest satisfaction in a new era of hotel management, because multitasking in-house staff cannot maximize room revenues on reservations calls and out-of-market, larger call centers usually cannot provide the right, custom approach for the unique needs of your property.  For many of our clients, we charge on consumed rooms only, making us a variable expense and presenting the perfect way for a hotel to expand its reservations department.

Our clients include The Catalina Island Company and its hotels; Lansdowne Resort in Washington, DC; Ocean House in Watch Hill, Rhode Island; Old Santa Fe Inn and Bishop’s Lodge Ranch Resort and Spa in Santa Fe, NM; Cedarbrook Lodge in Seattle, WA; Lodge on the Desert in Tucson, AZ; MileNorth in Chicago, IL; Semiahmoo Resort in Blaine, WA; and Tarrytown House in Tarrytown, New York.

Our management team has more than fifty years of hotel management experience, with a particular emphasis in sales, marketing, revenue management, and reservations.  We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate, and we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®.

Let us prepare a proposal for your hotel, perhaps designing a no-obligation beta test of our service.  References are readily available, and we can provide numbers for you to use to test-call our team.

Thank you for your interest.

Above Image: Cedarbrook Lodge, Seattle, WA. Travel Outlook Partner since 2011.

KTN Certified

Travel Outlook is a Kennedy Training Network® certified call center.