Navigating Today’s Persistent Labor Shortages in Hospitality How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever. By John Smallwood, President of Travel OutlookFebruary 2024 In the dynamic hospitality industry, where …
ABOVE AND BEYOND STANDARD HOTEL FAQ CHATBOTS How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In today’s digital …
LANGUAGE BARRIERS IN THE HOSPITALITY INDUSTRY How to Translate The Labor Shortage The hospitality industry is obviously a global industry. Hotels connect people from all over the world and bring them together under one roof. Industry insiders understand the importance …
THE AUTOMATION GENERATION Why today’s travelers place efficiency ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its inception. A smiling …
ANTICIPATING HOTEL GUESTS’ NEEDS How Annette – the Virtual Agent – Can Help Your Hotel Handle Guests Needs as They Arise A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that …
THE REAL IMPACT ON GUESTS WHEN HOTELS REDUCE SERVICE How high labor costs are taking a toll on the hospitality industry By John Smallwood, President of Travel Outlook May 2022 Over the last decade, labor costs have risen sharply. After …
EMBRACING THE EFFICIENCY OF AI POWERED TECH How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. …
A SOLUTION FOR THE HOTEL INDUSTRY’S STAFFING SHORTAGE PROBLEM Why today’s travelers place automation over personalization By John Smallwood, President of Travel Outlook July 2022 The hospitality industry has always been a people-centric line of work. In fact, human interaction …
STAY FIRMLY AHEAD OF GUESTS’ WANTS AND NEEDS A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any …