Quality Control

At Travel Outlook, we believe the quality of the call does not have to diminish with the quantity of calls.  Guest satisfaction is our primary goal, and we believe that positive guest experiences – and better scores and postings on sites like TripAdvisor – start with your guest’s experience with reservations.

Travel Outlook’s owners come from a hotel development and management background, and we understand all aspects of hotel operations.   We know how important it is to have reservations done correctly and efficiently.

Our agents are compensated in part on how well they perform in terms of salesmanship, and also on how effortless the call was for your guest.  We judge this by testing each of them monthly using an outside call testing service provided by the Kennedy Training Network.

Every call we handle for your hotel is recorded and archived for a reasonable time, and with your monthly invoice, we will document and deliver all relevant reservations metrics for complete analysis.

 

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