In the past, when hotels needed a better way to handle their increasingly large call volumes, they would turn to IVR (Interactive Voice Response) systems. IVR is your classic robo-voice bot that does nothing but induces frustration on the other end of the line.
IVR was born out of necessity but is no longer technologically practical. Businesses chose to use IVR systems because their call volume was higher than the number of staff available.
Now, hotels have Annette, The Virtual Hotel Agent™ (formerly known as Travel Outlook’s Bella).
To find out how Annette will go above and beyond for your hotel, continue reading below.
Annette goes where no call bot has gone before
Annette, the hospitality industry’s first AI-powered virtual hotel agent, is not your average voice bot, and she’s certainly not your typical IVR system. Annette is a one-of-a-kind virtual agent designed specifically for the hospitality industry using the latest advancements in Artificial Intelligence. AI is the way of the future, and the hospitality industry is ahead of the curve.
Annette can answer hundreds of commonly asked hotel-specific frequently asked questions. Additionally, Annette can understand and communicate in several languages and be programmed using your hotel’s very own voice talent. When guests call and Annette answers, they won’t hear some robotic, clunky voice on the end of the line. Instead, with Annette, guests hear a kind employee with a regional accent they’d expect.
Traditionally, when a voice bot answers the phone, customers are forced through a system of call and response chutes and ladders where they must over-annunciate, repeat themselves, and constantly pound numbers on their phone’s keypad. With Annette, customers can engage using a regular, conversational tone, and Annette will understand them loud and clear, even through stronger accents.
Annette is the answer to the post-pandemic hospitality landscape
The travel industry is booming like never before. After the unprecedented events of the last two and a half years, consumers are eager and ready to get out and explore. Often frustrated with an overwhelming number of options on OTAs, customers are choosing to go directly to hotels with their business through voice channels, and they’re expecting quality customer service on the other end of the line.