With agents trained in sales by Kennedy Training Network and tested by Forbes Five Star, Travel Outlook is the premier call center specializing in voice services, with an extensive, elite client list that includes Viceroy Hotel Group, Columbia Hospitality, KSL Resorts, Outrigger, Irvine Company, Highgate Hotels, Pegasus, and others.
Travel Outlook has always been virtual, with reservation specialists working from home offices. The current campaign will have trained specialists answering calls
man reading newspaperJohn Smallwood, Travel Outlook CEO, explained why hotels might consider this service.
“This crisis will eventually subside, and the time to prepare for the return of new business is now”, Smallwood says, “our team can help to ensure that once the crisis subsides and your hotel starts operating, you will have received every future reservation.” for businesses closed in response to the Covid-19 crisis.
Smallwood continues: “greet callers with a smile and warm service, rather than with a recorded message with bad news”, he says. “Your relationship with your guests is even more important than ever. Stay in close contact with anxious guests and provide reassurance with a positive message about a bright future, and when things turn around having our team in place offers the luxury of avoiding immediate fixed payroll cost in reservations.”
Travel Outlook has created a special offer to support hotels through the Covid-19 crisis. Components of the offer include:
All calls will be answered by work-from-home agents trained in hospitality.