Immediately address hiring and staffing challenges with Bella™, the hospitality industry’s first AI-powered Virtual Hotel Agent™.
Bella’s technology allows your customers to lead the conversation, creating natural, human-like interactions. She can affordably answer up to 60% of the calls for the front desk, creating a better experience for your valued clientele and saving on fixed labor costs.
BELLA™
THE VIRTUAL HOTEL AGENT
WHAT THEY SAY
Best-In-Class Caller Engagement
Bella’s warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for your valued hotel guests.
WHEN THEY SAY IT
Unrivaled Flexibility for Callers
Bella™ accurately understands your guest’s request, even when they narrate or speak in long-winded sentences. Callers can interrupt, digress, change topics, all without having to start each conversation from scratch.
HOW THEY SAY IT
Engaging, On-Brand Experience
Bella™ will learn terms and phrases specific to your hotel, understanding callers no matter what they say, when they say it, and how they speak.
BELLA’S KEY
FEATURES AND ABILITIES
Bella’s proprietary technology enables her to adapt to phone-specific challenges of accents, background noise, and call quality.
Bella can route calls to internal departments.
Hotels can personalize Bella by using their own voice talent. For example, we can use Hawaiian voice talent for hotels in Hawaii.
Bella will always offer a transfer-to-live agent option.
She can transfer calls to requested extensions.
Bella can answer over 100 FAQs, chosen by the hotel.
Bella understands and speaks multiple languages.
She can send follow-up texts to hotel guests.
Bella can connect to front desk systems via API (coming in 2022).
Bella can connect to restaurant booking systems (coming in 2022).