PREMIUM HOTEL CALL CENTER

Partner With the Leading Hotel Call Center

Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service. A premium hotel call center that serves as either a primary or overflow reservations department.

Travel Outlook is the first – and only – call center to be certified by the Kennedy Training Network, hospitality’s best source for guest service and sales excellence.

We hire Kennedy and Forbes to test-call our Reservations Specialists. Using this system, we close up to 70% of the qualified reservations calls we receive.

FORBES, FIVE-STAR PERFORMANCE

Your hotel’s profitability
and guests’ satisfaction
are our sole objectives.

We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate. And we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®.

TRAVEL OUTLOOK
CUSTOMERS

  • Catalina Island Company
  • Columbia Hospitality
  • KSL Resorts
  • Viceroy Hotel Group
  • Highgate Hotels
  • Pacific Hospitality Group
  • Portfolio Hotels
  • 1859 Historic Hotels

SERVING THE HOSPITALITY
INDUSTRY SINCE 2006

Our customers include four- and five-star independent hotels and the industry’s leading hotel management companies.