THE PREMIER HOTEL CALL CENTER SERVICE

Partner With the Leading Hotel Call Center

Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service. A premium hotel call center that serves as either a primary or overflow reservations department.

Hotel call center agents hand reaching for the door

Travel Outlook is the first – and only – call center to be certified by the Kennedy Training Network, hospitality’s best source for guest service and sales excellence. We hire Kennedy and Forbes to test-call our Reservations Specialists. Using this system, we close up to 70% of the qualified reservations calls we receive.

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FORBES, FIVE-STAR PERFORMANCE

hotel call center agent at work

Your hotel’s profitability
and guests’ satisfaction
are our sole objectives.

We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate. And we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®.

TRAVEL OUTLOOK
CUSTOMERS

  • Catalina Island Company
  • Columbia Hospitality
  • KSL Resorts
  • Viceroy Hotel Group
  • Highgate Hotels
  • Pacific Hospitality Group
  • Portfolio Hotels
  • 1859 Historic Hotels

SERVING THE HOSPITALITY
INDUSTRY SINCE 2006

Our customers include four- and five-star independent hotels and the industry’s leading hotel management companies.

SENTIMENTS FROM
HOTELIERS LIKE YOU

“One critical aspect we evaluated was Travel Outlook’s proficiency in fostering a cross-selling culture. With all of our properties offering a one-of-kind experience, we want guests to be aware of all that our brand has to offer right from the start of any pre-arrival interaction. One example of where this has become vital is for our four San Francisco properties: Hotel Emblem, Hotel Zelos, Hotel Zeppelin and Hotel Zetta. Each offers a unique experience, so it’s important that our reservationists build a strong rapport with the customer and discern their purpose of travel to then align the guest with the best possible property which will ultimately lead to the most satisfying onsite experience.”
Scott Muety, Vice President of Revenue Management, Viceroy Hotels & Resorts
“Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well-trained and professional, and our call conversion is at a historical high.”
Kerry Mack, EVP of Revenue & Distribution, Highgate
“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica
“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Cheryl Gilliam, Senior Vice President of Brands and Marketing, Lodgeworks
“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “
Julie Witt, Director of Sales and Marketing, Scottsdale Camelback Resort
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Kristie Goshow, Chief Commercial Officer, KSL Resorts
“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
Todd Wade, VP of IT, Santa Catalina Island Company
“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”
Keith Toler, Director of Marketing, Chateau Morrisette Winery
“We chose Travel Outlook not only because they could help us manage reservation inquiries on a cost-effective basis, but also because we knew their specialists would act like they were a part of the hotel team. The voice channel isn’t always about selling, and while we are confident Travel Outlook will help us ramp up bookings for the projected travel recovery, we ultimately want each guest calling in to feel good about our brand and what we stand for, whether that results in an immediate sale or not.”
Josh Henegar, Corporate Revenue Director, 1859 Historic Hotels