WHY USE PREMIER HOTEL CALL CENTER SERVICES?
Travel Outlook is an innovative, custom off-site central reservations office (CRO) outsourced call center service for hotels that serves as either a primary or overflow reservations department. Hotel call center management is complex, so we work to simplify the voice reservations channel for our clients. When you hire us as your outsourced call center, we’ll tailor an effective plan customized to achieve the highest guest satisfaction and revenue generation possible.
Your Travel Outlook team optimizes voice revenue and improves guest satisfaction. With in-house guests expecting prompt service – and leaving poor reviews if they don’t get it – multitasking front office staff just doesn’t have the time to maximize room revenues on reservations calls. We solve this problem by designing a custom approach for the unique needs of your hotel. We work on a pay-for-performance basis, our fees are a variable expense and provide an easy way for a hotel to expand its reservations department, and increase revenue at the same time.
When you partner with Travel Outlook, you gain more than just an outstanding call center services—you gain a strategic ally dedicated to maximizing your hotel’s revenue potential. We recognize that every property is unique, which is why we develop a tailored plan aligned with your brand standards, target audience, and revenue goals. Our highly trained reservation specialists act as brand ambassadors, delivering personalized, high-touch service to every caller while utilizing proven sales techniques to convert inquiries into bookings.
SCHEDULE A DEMO TODAYTHE FINEST INDEPENDENT HOTELS AROUND THE WORLD USE OUR CALL CENTER SERVICES
Our management team has more than fifty years of hotel management experience, with an emphasis in sales, marketing, revenue management, and reservations. We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate, and we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®.
Our approach is both flexible and results-driven. By operating on a pay-for-performance model, we align our success with yours. This means our call center services are a variable expense, making it easy for hotels to scale their reservations capabilities without the fixed costs associated with hiring, training, and managing additional in-house staff. Whether your goal is to capture more bookings, improve conversion rates, or provide consistent service during high-demand periods, Travel Outlook offers a cost-effective solution that delivers measurable results.
Please take a moment to review a list of some of our current valued clients today.
SCHEDULE A DEMO TODAYTHE KENNEDY TRAINING NETWORK ADVANTAGE
Travel Outlook uses a proprietary 26-step sales process that was developed in conjunction with Forbes and the Kennedy Training Network. We call it Luxury Quest. Consistent use of Luxury Quest allows us to achieve higher sales conversion and to reach for a higher ADR for you. We are the only outsourced call center to be certified by the Kennedy Training Network. Using this system, we close a majority of the qualified reservations calls we receive.
Our proprietary AI-powered call center software “checks off” each step from Luxury Quest as the system “hears” the agent say it, and a missed step remains on the screen until the agent completes it. The software also assists agents with objection handling, presents upsell opportunities, and loads on-screen guidance cards with relevant information at the agent’s fingertips.
Using AI, we auto-score our agent adherence to Luxury Quest, calls so that at the end of each day we can isolate agents that need direction and retraining. We use AI to score every call, every agent, every hotel, every day.
We would love to prepare a proposal for call center services for your hotel, and design a no-obligation beta test of our service for you. References are readily available, and we can provide numbers for you to use to test-call our team.