OUTSORCED HOTEL CALL CENTER
Travel Outlook is an innovative, custom off-site central reservations office (CRO) outsourced call center service for hotels that serves as either a primary or overflow reservations department. Hotel call center management is complex, so we work to simplify the voice reservations channel for our clients. When you hire us as your outsourced call center, we’ll tailor an effective plan customized to achieve the highest guest satisfaction and revenue generation possible.
Your Travel Outlook team optimizes voice revenue and improves guest satisfaction. With in-house guests expecting prompt service – and leaving poor reviews if they don’t get it – multitasking front office staff just doesn’t have the time to maximize room revenues on reservations calls. We solve this problem by designing a custom approach for the unique needs of your hotel. We work on a pay-for-performance basis, our fees are a variable expense and provide an easy way for a hotel to expand its reservations department, and increase revenue at the same time.
SCHEDULE A DEMO TODAYWE WORK WITH THE FINEST INDEPENDENT HOTELS AROUND THE WORLD
Our management team has more than fifty years of hotel management experience, with an emphasis in sales, marketing, revenue management, and reservations. We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate, and we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®.
Please take a moment to review a list of some of our current valued clients
SCHEDULE A DEMO TODAYTravel Outlook uses a proprietary 26-step sales process that was developed in conjunction with Forbes and the Kennedy Training Network. We call it Luxury Quest. Consistent use of Luxury Quest allows us to achieve higher sales conversion and to reach for a higher ADR for you. We are the only outsourced call center to be certified by the Kennedy Training Network. Using this system, we close a majority of the qualified reservations calls we receive.
Our proprietary AI-powered call center software “checks off” each step from Luxury Quest as the system “hears” the agent say it, and a missed step remains on the screen until the agent completes it. The software also assists agents with objection handling, presents upsell opportunities, and loads on-screen guidance cards with relevant information at the agent’s fingertips.
Using AI, we auto-score our agent adherence to Luxury Quest, calls so that at the end of each day we can isolate agents that need direction and retraining. We use AI to score every call, every agent, every hotel, every day.
We would love to prepare a proposal for your hotel, and design a no-obligation beta test of our service for you. References are readily available, and we can provide numbers for you to use to test-call our team.