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PREMIER HOTEL CALL CENTER SERVICES

For Hotels That Prioritize the Guest Experience

We exist because some of the best hotels and resorts in the country sought a specialized hotel call center team that functioned just like their own. The list of “must-haves” included a highly-trained, US-based staff with a laser focus on hospitality clients, delivering top-notch guest service during each call. You’ve likely found us because it’s important to you that your guests’ calls are answered promptly, profitably, and pleasantly, increasing your voice channel revenue while improving guest satisfaction. Are you also hoping for reasonable rates, and a customized CRM that connects directly to your own marketing CRM while providing follow-up reservation calls? It’s all right here for you.

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BELLA, THE HOTEL INDUSTRY’S FIRST AI-POWERED VOICE ASSISTANT

Bella is the first AI-powered virtual agent dedicated to hotel guest service offering best-in-class caller engagement, unrivaled flexibility for callers, and provides an engaging, on-brand experience. Bella’s technology allows your customers to lead the conversation, creating natural, human-like interactions and affordably answering up to 60% of the calls for the front desk team.

EXPLORE KEY FEATURES AND ABILITIES

8 KEY
BENEFITS

Expect to see these key benefits when we handle your reservation calls:

  • An average daily rate increase.
  • An increase in occupancy.
  • Solid consistency in tone, voice and approach due to very low agent turnover.
  • Improvement in online reputation on platforms like TripAdvisor.
  • An increase in net operating income (NOI) by lessening dependence on wholesaler bookings.
  • A focus on honoring brand equity.
  • Detailed reporting and transparency.
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WHAT IS YOUR
APPROACH?

Rather than have a standard call center take your reservations calls, why not hire a hospitality company who thinks like you do about your hotel and its guests? Just like you, your hotel’s profitability and your guests’ satisfaction are our objectives. Just as you would, we hire the best candidates for reservations specialist positions, then train them with industry leaders such as Forbes Travel Guide and Kennedy Training Network to develop leading edge sales and service strategies to ensure the best possible result and experience on every call. We work for you like an extension of your own team!

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SENTIMENTS FROM
HOTELIERS LIKE YOU

“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”
Keith Toler, Director of Marketing, Chateau Morrisette Winery
“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “
Julie Witt, Director of Sales and Marketing, Scottsdale Camelback Resort
“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
Todd Wade, VP of IT, Santa Catalina Island Company
“One critical aspect we evaluated was Travel Outlook’s proficiency in fostering a cross-selling culture. With all of our properties offering a one-of-kind experience, we want guests to be aware of all that our brand has to offer right from the start of any pre-arrival interaction. One example of where this has become vital is for our four San Francisco properties: Hotel Emblem, Hotel Zelos, Hotel Zeppelin and Hotel Zetta. Each offers a unique experience, so it’s important that our reservationists build a strong rapport with the customer and discern their purpose of travel to then align the guest with the best possible property which will ultimately lead to the most satisfying onsite experience.”
Scott Muety, Vice President of Revenue Management, Viceroy Hotels & Resorts
“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica
“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Cheryl Gilliam, Senior Vice President of Brands and Marketing, Lodgeworks
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Kristie Goshow, Chief Commercial Officer, KSL Resorts
“Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well-trained and professional, and our call conversion is at a historical high.”
Kerry Mack, EVP of Revenue & Distribution, Highgate
“We chose Travel Outlook not only because they could help us manage reservation inquiries on a cost-effective basis, but also because we knew their specialists would act like they were a part of the hotel team. The voice channel isn’t always about selling, and while we are confident Travel Outlook will help us ramp up bookings for the projected travel recovery, we ultimately want each guest calling in to feel good about our brand and what we stand for, whether that results in an immediate sale or not.”
Josh Henegar, Corporate Revenue Director, 1859 Historic Hotels

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