“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”

“One critical aspect we evaluated was Travel Outlook’s proficiency in fostering a cross-selling culture. With all of our properties offering a one-of-kind experience, we want guests to be aware of all that our brand has to offer right from the start of any pre-arrival interaction. One example of where this has become vital is for our four San Francisco properties: Hotel Emblem, Hotel Zelos, Hotel Zeppelin and Hotel Zetta. Each offers a unique experience, so it’s important that our reservationists build a strong rapport with the customer and discern their purpose of travel to then align the guest with the best possible property which will ultimately lead to the most satisfying onsite experience.”

“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “

“We chose Travel Outlook not only because they could help us manage reservation inquiries on a cost-effective basis, but also because we knew their specialists would act like they were a part of the hotel team. The voice channel isn’t always about selling, and while we are confident Travel Outlook will help us ramp up bookings for the projected travel recovery, we ultimately want each guest calling in to feel good about our brand and what we stand for, whether that results in an immediate sale or not.”

“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”

“Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well-trained and professional, and our call conversion is at a historical high.”

“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”

“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”