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WE WORK WITH
THE BEST

PREMIUM HOTEL CALL
CENTER SERVICES

We’re a hospitality company that answers reservations calls – not a call center with a few hospitality clients. There’s a big difference. We offer hotel call center services that specialize in answering your guests’ calls promptly, profitably, and pleasantly. We don’t sell software or add-ons — we focus only on increasing your voice channel revenue, and improving your guest satisfaction. Included in our reasonable rates is a customized CRM to make follow up reservations sales calls and to directly connect voice reservations with your marketing CRM.

QUOTES FROM
OUR CLIENTS

“Travel Outlook has been a pleasure to work with on our recent launch with them. The Travel Outlook team has gone over and above while working with our properties and our customers. Simply, they are a tremendous extension of our property teams!”
Jon Lazarus, Corporate Director of Distribution, CoralTree Hospitality
“Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well-trained and professional, and our call conversion is at a historical high.”
Kerry Mack, EVP of Revenue & Distribution, Highgate
“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Kristie Goshow, Senior Vice-President of Commercial, Viceroy Hotel Group
“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Cheryl Gilliam, Senior Vice President of Brands and Marketing, Lodgeworks
“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
Todd Wade, VP of IT, Santa Catalina Island Company
“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “
Julie Witt, Director of Sales and Marketing, Scottsdale Camelback Resort
“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”
Keith Toler, Director of Marketing, Chateau Morrisette Winery

ABOUT
US

Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for four and five-star independent hotels. Our team is efficient and focused, and our reasonable rate structure is reflected in our clients’ net operating income. In addition to dozens of individual independent properties, our clients include the Catalina Island Company, SHR Global, Travel Tripper, Columbia Hospitality, KSL Resorts, Viceroy Hotel Group, Highgate Hotels, Pacific Hospitality Group, and Portfolio Hotels.

HOW WE
WORK

Rather than to have a call center take your reservations calls as a simple service, why not hire a hospitality company which thinks like you do about your hotel and its guests? Like you, your hotel’s profitability and your guests’ satisfaction are our sole objectives. Travel Outlook seeks to hire the best candidates for Reservations Specialist positions with hotel experience and works directly with industry leaders such as Forbes Travel Guide and Kennedy Training Network to develop leading edge sales and service strategies to ensure the best possible result and experience on every call.

ANNOUNCING
TARGETED INCENTIVE MANAGEMENT

Stimulate revenue for your hotel with our Targeted Incentive Management™ program. Our internal software measures the reservation agent’s performance and rewards every goal reached with funds that flow directly to ADP and payroll.

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PARTNERS