Hotel Call Center Services
We’re a hospitality company that answers reservations calls – not a call center with a few hospitality clients. There’s a big difference. We offer hotel call center services that specialize in answering your guests’ calls promptly, profitably, and pleasantly. We don’t sell software or add-ons — we focus only on increasing your voice channel revenue, and improving your guest satisfaction. Included in our reasonable rates is a customized CRM to make follow up reservations sales calls and to directly connect voice reservations with your marketing CRM. Please call us to learn more 844-TRAVELOUTLOOK (844.872.8356).
About Travel Outlook
Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for four and five-star independent hotels. Our team is efficient and focused, and our reasonable rate structure is reflected in our clients’ net operating income.
Travel Outlook’s owners come from a hotel background, and understand all aspects of hotel operation and management.
How We Work
Rather than to have a call center take your reservations calls as a simple service, why not hire a hospitality company which thinks like you do about your hotel and its guests? Like you, your hotel’s profitability and your guests’ satisfaction are our sole objectives.
The results have been stunning
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning. - Kristie Goshow, Senior Vice-President, Commercial for Viceroy Hotel Group
Travel Outlook has been a pleasure to work with.
Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.
Travel Outlook was the right choice
We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services. - Todd Wade, VP of IT, Santa Catalina Island Company
Our front desk team is now able to spend more time with our guests
To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. - Julie Witt, DOSM, Scottsdale Camelback Resort
I would recommend their services without hesitation
I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation. - Keith Toler, DOM, Chateau Morrisette Winery
Their entire team is professional and knowledgeable
The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes. - Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica