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WE WORK WITH
THE BEST

PREMIUM HOTEL CALL
CENTER SERVICES

We’re a hospitality company that answers reservations calls – not a call center with a few hospitality clients. There’s a big difference. We offer hotel call center services that specialize in answering your guests’ calls promptly, profitably, and pleasantly. We don’t sell software or add-ons — we focus only on increasing your voice channel revenue, and improving your guest satisfaction. Included in our reasonable rates is a customized CRM to make follow up reservations sales calls and to directly connect voice reservations with your marketing CRM.

QUOTES FROM
OUR CLIENTS

“Travel Outlook has been a pleasure to work with on our recent launch with them. The Travel Outlook team has gone over and above while working with our properties and our customers. Simply, they are a tremendous extension of our property teams!”
Jon Lazarus, Corporate Director of Distribution, CoralTree Hospitality
“Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well-trained and professional, and our call conversion is at a historical high.”
Kerry Mack, EVP of Revenue & Distribution, Highgate
“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Kristie Goshow, Senior Vice-President of Commercial, Viceroy Hotel Group
“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Cheryl Gilliam, Senior Vice President of Brands and Marketing, Lodgeworks
“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
Todd Wade, VP of IT, Santa Catalina Island Company
“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “
Julie Witt, Director of Sales and Marketing, Scottsdale Camelback Resort
“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”
Keith Toler, Director of Marketing, Chateau Morrisette Winery
“We chose Travel Outlook not only because they could help us manage reservation inquiries on a cost-effective basis, but also because we knew their specialists would act like they were a part of the hotel team. The voice channel isn’t always about selling, and while we are confident Travel Outlook will help us ramp up bookings for the projected travel recovery, we ultimately want each guest calling in to feel good about our brand and what we stand for, whether that results in an immediate sale or not.”
Josh Henegar, Corporate Revenue Director, 1859 Historic Hotels
“One critical aspect we evaluated was Travel Outlook’s proficiency in fostering a cross-selling culture. With all of our properties offering a one-of-kind experience, we want guests to be aware of all that our brand has to offer right from the start of any pre-arrival interaction. One example of where this has become vital is for our four San Francisco properties: Hotel Emblem, Hotel Zelos, Hotel Zeppelin and Hotel Zetta. Each offers a unique experience, so it’s important that our reservationists build a strong rapport with the customer and discern their purpose of travel to then align the guest with the best possible property which will ultimately lead to the most satisfying onsite experience.”
Scott Muety, Vice President of Revenue Management, Viceroy Hotels & Resorts

WE’RE A PROUD
SPONSOR

Travel Outlook is proud to be a sponsor of the Hospitality Industry Technology Exposition & Conference (HITEC®). This year’s event will be at the Orange County Convention Center in Orlando from June 27-30, 2022. Please reach out if you’ll be attending – we look forward to connecting with you there.

ABOUT
US

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook Premium Hotel Call Center has become the premier voice reservations team in hospitality. Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator, Outrigger, KSL Resorts, Proper Hospitality Group, Pacific Hospitality Group, Highgate Hotels, Atlantis, The Irvine Company, Catalina Island, and many others. Travel Outlook’s team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. www.traveloutlook.com

HOW WE
WORK

Rather than to have a call center take your reservations calls as a simple service, why not hire a hospitality company which thinks like you do about your hotel and its guests? Like you, your hotel’s profitability and your guests’ satisfaction are our sole objectives. Travel Outlook seeks to hire the best candidates for Reservations Specialist positions with hotel experience and works directly with industry leaders such as Forbes Travel Guide and Kennedy Training Network to develop leading edge sales and service strategies to ensure the best possible result and experience on every call.

BELLA™, THE HOTEL INDUSTRY’S FIRST AI-POWERED VOICE ASSISTANT

Bella is the first AI-powered virtual agent dedicated to hotel guest service offering best-in-class caller engagement, unrivaled flexibility for callers, and provides an engaging, on-brand experience. Bella’s technology allows your customers to lead the conversation, creating natural, human-like interactions and affordably answering up to 60% of the calls for the front desk team.

VALUED
TECHNOLOGY
PARTNERS

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