We recognize that it is important for our team to have the best available resources and systems to provide superior sales and service. Using your own distribution channels allows you to set not only the rates and availability but, also, the message and information you want our agents to have about your hotel. It also allows us to fulfill most (if not all) of standard reservation requests, such as general property questions, cancellations, reservations changes, and confirmations. All of these tasks are included in our fee, and this can allow your front desk team to better address the needs of in-house guests.
In some instances, we find alternative ways to connect with hotel inventory, such as booking through an existing web page booking engine or by connecting directly into a specific Property Management System. We will work directly with your own staff or IT provider to determine the best method of fulfillment for your hotel. In many cases, there are no additional fees associated with this additional implementation support.
The cost for our service is surprisingly affordable. Often, our fees are less than what you may be paying to one of the larger hotel reservations call centers, but our level of performance is far higher.
The Travel Outlook offsite reservations solution is unlike any other option in the industry. We are proud to be pioneers by developing a cost-effective, performance-based reservation service solution built from the ground up to maintain your exacting standards for customer service, while generating more revenue and reducing your fixed costs.