The Travel Outlook training program is highly interactive. Our Reservations Specialists regularly engage in training games, team activities, role playing, and group exercises. This provides our Reservations Specialists the training they need to succeed in today’s world of over-informed, multi-tasking callers who have looked at too many choices online. Training themes are based on the premise that today’s callers have visited sites such as TripAdvisor, or perhaps even read a social media posting on a friend’s Facebook wall. And before dialing, they have also researched rates on your own website or an online travel agency (such as Expedia). This training and adherence protocols help our Reservations Specialists to create a more conversational, interactive call experience to engage the caller and to find the “story” behind the call. Armed with this information, our team goes beyond the “website search support” approach that many Hotel Reservations Specialists take. Instead, our Reservations Specialists learn to use descriptions that “allure and entice” instead of merely notifying and informing your clients of rates and availability.
Many voice reservations companies require you to purchase additional booking engine software, or book reservations on consignment, adding unnecessary pass-through fees. This hinders your ability to achieve the best rate or sell the last available room at your hotel. It also prohibits the outside reservations company from moving or changing reservations for you, providing the reservations support that is needed from a fully operational reservations department. At Travel Outlook, we do things a little differently.
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