USING GUEST-LED, CONVERSATIONAL AI TO TRANSFORM YOUR HOTEL OPERATIONS A GUIDE TO USING AI IN CUSTOMER SERVICE TO MEET AND EXCEED GUEST EXPECTATIONS By John Smallwood, President of Travel OutlookNovember 2024 As the hospitality industry rapidly evolves, one technology is …
DEBUNKING COMMON MYTHS ABOUT AI: WHY HUMAN HOTEL STAFF ARE STILL IRREPLACEABLE By John Smallwood, President of Travel OutlookSeptember 2024 As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid …
Navigating the Complex World of Conversational hotel AI – Part 2 AI’S ROLE IN HOSPITALITY: ENHANCING GUEST EXPERIENCE WITH CONVERSATIONAL hotel AI By John Smallwood, President of Travel OutlookJuly 2024 As the hospitality industry continues to evolve, Artificial Intelligence has …
Using Artificial Intelligence to Positively Impact Your Hotel How Hospitality-Specific AI is Changing How We Do Business By John Smallwood, President of Travel Outlook December 2022 Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is …
Hotel AI: How Artificial Intelligence is Changing the Hospitality Industry Increase Reservations and Lower Labor Cost by Harnessing Cutting-Edge hotel AI Technology By John Smallwood, President of Travel Outlook November 2022 If you were to ask 100 hotels what the …
EMBRACING THE EFFICIENCY OF AI POWERED TECH How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. …
THE EXPENSIVE PROBLEM Hotel AI SOLVES FOR HOTELIERS How Hotel AI Technology Can Solve the Hospitality Industry’s Greatest Challenges In the last two years, the hospitality industry has gone through a series of unprecedented changes that have forever altered the …
DOES ARTIFICIAL INTELLIGENCE HAVE A PLACE IN THE TRAVEL INDUSTRY? Why AI Technology has Failed the Hospitality Industry – Thus Far Imagine you’re planning a vacation for your family. You’ve spent a generous amount of time researching destinations, booking flights, …
THE IMMINENT INFLUX OF CALLS to hotel agents Get The Most Revenue From Each Call The hospitality industry has never faced a challenge quite like this. COVID-19 has brought the industry to its knees, and despite lockdown measures being steadily …