CUSTOMER
CARE

Providing excellent service to our clients is just as important as effectively answering their calls.  Our aim is to become part of the team at each hotel we work with, and our long-tenured professional client services team of highly-trained hospitality professionals helps us to achieve this.  Familiar with five-star hotel guests, this team ensures our agents have everything needed to provide excellent service and salesmanship.

We maintain a seamless Zoho customer service ticketing system, but our services go well beyond that of a typical customer care department.  We provide proactive property information audits of your CRS and website to ensure agents and guests have the most relevant and accurate information available, 24/7 issue resolution on requests we may receive from a guest or member of your staff, and reviews of your promotions before launch date to ensure the promotion is available and fully ready for our team.