Beyond Bella’s ability to answer customers’ FAQS, she has an unparalleled ability to communicate naturally and effectively. The team behind Bella used social media, pop culture, and movies to develop Bella’s flawless natural tone. When callers hear Bella’s voice and conversational manner, they don’t hear a robotic voice bot, they hear a familiar voice with a conversational tone.
Allowing Staff to Focus on Current Guests
When the phone lines are manned by the hospitality industry’s first, AI-powered virtual agent, hotel staff can shift their attention off the phone lines and to current guests.
Bella answers up to 60% of reservation department calls. Bella taking over the bulk of the work of the reservation department allows properties to refocus their staff around current guests to better anticipate their needs.
Precise Guest Insight™
Bella can also anonymize caller information and collect questions for hotel management, providing a 100% accurate report on why guests are calling.
Precise Guest Insight™ allows hotels to gather valuable data on callers without revealing call identity and use that data to further predict and meet each guests’ needs.
Bella represents the next generation of hospitality-specific tech. Given the high cost of labor, Bella is quickly becoming the most effective solution to consider for your property’s voice channel. Find out how artificial intelligence can improve your hotel’s voice channel. Visit Bella™, The Virtual Hotel Agent™ to learn more.