Even if you have a bilingual staff member, there’s always the chance that they’ll run into a language they can’t speak. While English and Spanish are common languages in the US, urban centers in the United States are home to more than 350 languages.
The Labor Shortage and Language Barriers
The pandemic rocked the global economy and left many jobless. When the dust settled, many workers decided to leave their career paths for alternative pursuits, which caused a massive global labor shortage. Now hotels and other businesses around the world are scrambling to hire and train new staff to meet the demands of a now growing economy.
In many industries, new staff members are failing to meet the high standards of returning customers. In the hospitality industry, customer service is paramount, as it is the backbone of the industry. Every guest must be made to feel as if he or she is fully looked after at all hours. If there’s a language barrier that cannot be broken, guests will feel like the service is impersonal, and the hotel could lose a valued customer.
Bella™, The Virtual Hotel Agent™ breaks down language barriers
Bella is a virtual call center agent powered by artificial intelligence that is designed specifically for the hospitality industry.
When guests call, Bella understands. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer.
Soon Bella will feature API interfaces with common hotel software platforms, and her ability to work in different languages is an added advantage that will help hotels curb their labor costs and address language barriers in the reservation department.
To find out more about what Bella can do for your hotel, click here.