WARM WELCOMES AND FOND FAREWELLS How to Significantly Impact a Hotel Reputation and Revenue A potential guest calls your hotel to make a booking inquiry. How do you increase the odds of converting that lead? There’s one way you can …
PromotE Local guest Experiences FOR More Direct Bookings For many people, going on vacation has become about far more than finding a hotel with the best facilities, rooms and amenities. Increasingly, travelers are prioritizing authentic guest experiences and local encounters …
A Simple Way Hotels Can Reduce Abandoned Bookings According to a recent report by SalesCycle, up to 81% of people abandon their online travel bookings while they are in the process of making the reservation. Although the report indicated that …
Making the Most of a First Impression We’ve all heard the expression that “you never get a second chance to make a first impression”. Recent studies support this, but more importantly, the studies indicate that it’s very hard to change …
Providing A Personalized Hotel Service According to a recent study by American Express, 85% of travelers want a personalized travel itinerary. It’s a statistic that speaks volumes. And for travel brands, the message is clear: catering to the modern day …
HUMANIZE THE RELATIONSHIP WITH GUESTS How Hotels Can Redefine the Guest Relationship A recent article by Deloitte highlighted how “big tech outsiders” may soon make a push into the global travel industry — especially in online distribution. After years of tracking …
Recent Studies Show That Higher TripAdvisor Scores Overcome Rate Resistance There have been a number of recent studies that focus on the relationship between Tripadvisor scores and hotel rates. While this might seem like an obvious correlation, some of the …
HOTELS AND RESORT FEES Clear Communication Is The Key To Happier Guests Travelers are extremely savvy at shopping for hotel deals. As a result, some hotels advertise their lowest possible rates and charge for added extras — including the mandatory …
Reputation Management Service Spring into Action to Address or Reverse a Poor TripAdvisor Review As hoteliers, we have all had that sinking feeling when we receive a poor TripAdvisor review. It’s not fun. But keep your spirits up and take …