HUMAN INTERACTION: THE HALLMARK OF A LUXURY TRAVEL EXPERIENCE In an Increasingly Digital World, The Importance ofHuman Interaction Remains High in the Hospitality Industry The last year has changed the way the world operates, and obviously, the travel industry …
THE NEW WAVE OF BRAND LOYALTY How Your Hotel’s Voice Channel Can Influence and Shape Traveler’s Buying Behavior Travel has gone through a year of unprecedented challenges. 2020 was, without a doubt, the single most difficult year in the hospitality …
HOTEL CALL CENTERS AND STORYTELLING How Independent Hotel Call Centers are Outshining Many Hotel Brands Using Customer Feedback When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of …
THE RETURN TO GENUINE HOSPITALITY with the voice channel Why the First Touch Point Sets the Tone for Your Brand In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal …
GROUND ZERO AND YOUR BRAND’S IMAGE Your Hotel’s Call Center is Your Brand’s First Impression In today’s consumer world, a brand’s image carries as much weight as the brand’s service. Without branding, there would be no sure-fire way to differentiate …
ONLINE BOOKING ABANDONMENT RATE How Hotels Can Capture Abandoned Bookings Hotel websites have a huge abandonment rate of 84.63% according to 2019 research figures from SalesCycle. Is your property losing out on a huge chunk of potential business? To help …
cHANGED FOREVER BY travel outlook MARKETING AUTOMATION Build brand awareness, increase call conversion rates, and more with travel outlook. John Smallwood, CEO, Travel Outlook and David Metze, CEO, Incite Response The modern-day travel journey doesn’t involve a short and predictable path to …
THE FUTURE OF VOICE Why You Should Humanize Your Voice Strategy Voice-based AI assistants such as Google Home and Amazon Alexa have never been more popular. According to a recent study by Hotel Internet Services, approximately 41% of U.S. consumers …
THE RULE OF THREE Give Your Hotel an Edge Over an OTA Sometimes it’s the little things that can secure a booking from a traveler. Read on to find out the simple “Rule of Three” that can help your hotel …