HOTEL CALL CENTER SERVICES
Travel Outlook is an innovative, custom off-site central reservations office (CRO) hotel call center service that serves as either a primary or overflow reservations department for hotels. Hotel call center management is complex. We want to lessen the management burden, so we work to simplify the voice reservations channel for our clients. Whether our client is a hotel chain or an individual hotel, we can tailor an effective, custom plan to help to achieve guest satisfaction and revenue generation goals.
The Travel Outlook team works to optimize voice revenue and improve guest satisfaction. With in-house guests expecting instant service – and leaving social media comments if they don’t get it – multitasking front office staff just doesn’t have the time to maximize room revenues on reservations calls. We help to solve this problem by designing the right, custom approach for the unique needs of our clients. Since we are not a fixed cost, and paid for performance, our fees are a variable expense and provide the perfect way for a hotel to expand its reservations department.
SCHEDULE A DEMO TODAYWE WORK WITH THE FINEST INDEPENDENT HOTELS AROUND THE WORLD
Our management team has more than fifty years of hotel management experience, with an emphasis in sales, marketing, revenue management, and reservations. We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate, and we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®.
Please take a moment to review a list of some of our current valued clients
SCHEDULE A DEMO TODAYTravel Outlook uses a proprietary 26-step sales process that was developed in conjunction with Forbes and the Kennedy Training Network. We call it Luxury Quest. Consistent use of Luxury Quest allows us to achieve higher sales conversion and to reach for a higher ADR. We are the only call center to be certified by the Kennedy Training Network, and using this system we close up to 70% of the qualified reservations calls we receive.
Our proprietary AI-powered call center software “checks off” each step from Luxury Quest as the system “hears” the agent say it, and a missed step remains on the screen until the agent completes it. The software also assists agents with objection handling, presents upsell opportunities, and loads on-screen guidance cards with relevant information at the agent’s fingertips.
Using AI, we auto-score our agent adherence to Luxury Quest, calls so that at the end of each day we can isolate agents that need direction and retraining. We use AI to score every call, every agent, every hotel, every day.
We would love to prepare a proposal for your hotel, and to perhaps design a no-obligation beta test of our service. References are readily available, and we can provide numbers for you to use to test-call our team.