TESTIMONIALS

We’re a call center that consistently works to improve. We’re never satisfied with the status quo and it shows in our work.

Travel Outlook’s owners come from a hotel background and understand all aspects of hotel operation and management. Our professional hotel call center team will work with your staff to help your hotel run more smoothly and profitably by delivering a high level of customer service. Our team will learn about your hotel and use extensive property knowledge to present your hotel exactly as you would present it to your guests.

Our system is 100% transparent – we record every incoming call – and each month we provide full reporting which documents call conversion, ADR, hold time, call denials, and call volume. References are available upon request, along with direct dial numbers for you to use to test-call our team.

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SENTIMENTS FROM
HOTELIERS LIKE YOU

“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “
Julie Witt, Director of Sales and Marketing, Scottsdale Camelback Resort
“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
Todd Wade, VP of IT, Santa Catalina Island Company
“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”
Keith Toler, Director of Marketing, Chateau Morrisette Winery
“We chose Travel Outlook not only because they could help us manage reservation inquiries on a cost-effective basis, but also because we knew their specialists would act like they were a part of the hotel team. The voice channel isn’t always about selling, and while we are confident Travel Outlook will help us ramp up bookings for the projected travel recovery, we ultimately want each guest calling in to feel good about our brand and what we stand for, whether that results in an immediate sale or not.”
Josh Henegar, Corporate Revenue Director, 1859 Historic Hotels
“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Cheryl Gilliam, Senior Vice President of Brands and Marketing, Lodgeworks
“One critical aspect we evaluated was Travel Outlook’s proficiency in fostering a cross-selling culture. With all of our properties offering a one-of-kind experience, we want guests to be aware of all that our brand has to offer right from the start of any pre-arrival interaction. One example of where this has become vital is for our four San Francisco properties: Hotel Emblem, Hotel Zelos, Hotel Zeppelin and Hotel Zetta. Each offers a unique experience, so it’s important that our reservationists build a strong rapport with the customer and discern their purpose of travel to then align the guest with the best possible property which will ultimately lead to the most satisfying onsite experience.”
Scott Muety, Vice President of Revenue Management, Viceroy Hotels & Resorts
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Kristie Goshow, Chief Commercial Officer, KSL Resorts
“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica

WE WORK WITH
THE BEST