TESTIMONIALS

We’re a call center that consistently works to improve. We’re never satisfied with the status quo and it shows in our work. Travel Outlook’s owners come from a hotel background, and understand all aspects of hotel operation and management. Our professional hotel call center team will work with your staff to help your hotel run more smoothly and profitably by delivering a high level of customer service. Our team will learn about your hotel, and use extensive property knowledge to present your hotel exactly as you would present it to your guests.

Our system is 100% transparent – we record every incoming call – and each month we provide full reporting which documents call conversion, ADR, hold time, call denials, and call volume. References are available upon request, along with direct dial numbers for you to use to test-call our team.

QUOTES FROM
OUR CLIENTS

“Travel Outlook has been a pleasure to work with on our recent launch with them. The Travel Outlook team has gone over and above while working with our properties and our customers. Simply, they are a tremendous extension of our property teams!”
Jon Lazarus, Corporate Director of Distribution, CoralTree Hospitality
“Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well-trained and professional, and our call conversion is at a historical high.”
Kerry Mack, EVP of Revenue & Distribution, Highgate
“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Kristie Goshow, Senior Vice-President of Commercial, Viceroy Hotel Group
“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Cheryl Gilliam, Senior Vice President of Brands and Marketing, Lodgeworks
“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
Todd Wade, VP of IT, Santa Catalina Island Company
“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “
Julie Witt, Director of Sales and Marketing, Scottsdale Camelback Resort
“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”
Keith Toler, Director of Marketing, Chateau Morrisette Winery

WE WORK WITH
THE BEST