A hotel call center that consistently works to improve
Travel Outlook’s owners come from a hotel background, and understand all aspects of hotel operation and management.
Our professional hotel call center team will work with your staff to help your hotel run more smoothly and profitably by delivering a high level of customer service. Our team will learn about your hotel, and use extensive property knowledge to present your hotel exactly as you would present it to your guests.
Our system is 100% transparent – we record every incoming call – and each month we provide full reporting which documents call conversion, ADR, hold time, call denials, and call volume.
References are available upon request, along with direct dial numbers for you to use to test-call our team.
John Lazarus, Corporate Director of Distribution for CoralTree Hospitality says, “Travel Outlook has been a pleasure to work with on our recent launch with them. The Travel Outlook team has gone over and above while working with our properties and our customers. Simply, they are a tremendous extension of our property teams!”
Kerry Mack, EVP of Revenue & Distribution for Highgate stated, “Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Kristie Goshow, Senior Vice-President, Commercial for Viceroy Hotel Group stated, “Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Carol Slee, Senior VP Sales and Marketing, Sunset Resorts Jamaica said, “Travel Outlook provides turnkey reservation services for independent hotels. Their entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
“Over the past few years we have made significant enhancements to our hotels, tours, and events to improve the guest experience at Santa Catalina Island,” said Todd Wade, Vice-President of Information Technology at Santa Catalina Island Company. “We are tightly focusing on customer service, and on providing the best possible guest experience for visitors to Catalina Island. We have added several new tours, and we’re also working to spread the word about unique island activities such as our Catalina Zip Line Eco Tour, which has five separate zip lines taking our guests from 500 feet down to 60 feet above sea level at speeds of up to 45 mph. All of these changes will appeal to those who come to enjoy the beauty of Catalina Island and our slower pace of life, and we felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls. After reviewing proposals from several vendors and contacting some of their existing clients, we determined that Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
“Scottsdale Camelback is a resort with a number of amenities and lots of things to do, and we wanted to find the right way to tell our guests who were calling about what we have to offer”, says Julie Witt, Director of Marketing and Revenue for Scottsdale Camelback Resort. “We found that our staff could not take the time to do this as well as we would like, since they were helping guests who were in house. We decided to hire a professional firm to answer all of our inbound reservations calls, and it has worked out very well for us. Our front desk team is now able to spend more time with our guests while they are staying with us, and the reservations team can sell to those who are calling for reservations. Travel Outlook already has clients in Arizona and it has agents who live here as well, so we looked closely at their operation. After making some test calls to see how their agents would perform, we decided that Travel Outlook was the right choice for us.”
John Barker, owner of The Old Santa Fe Inn: “Travel Outlook’s reservations team has made a strong contribution to the excellent profitability that our downtown Santa Fe Inn has enjoyed for the past ten years or so. I strongly recommend them in terms of their ability to close calls and get a nice rate in the process.”
Allison Ahrens, President of Hospitality Revenue Solutions LLC: “The Travel Outlook team provides the hotel industry four and five star resort and destination excellent call center services. I have had the pleasure to work with Travel Outlook with two major clients of theirs; Santa Catalina Island Company and Coastal Hotels.
SCICO services needs are immense where Travel Outlook team not only provides hotel reservation services they handled booking the companies activities, island transportation and prospecting services. They train their team to know the island offerings just as an employee of the company would and enables the call conversion level to be consistently strong.
Having been in the industry over 20 years, I have not encountered a more professional and results proven call center company. I would recommend Travel Outlook for any first class resort or unique destination call services.”
Keith Toler, Director of Marketing at Chateau Morrisette Winery: “While working as Director of the Santa Fe CVB, I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”