Welcome to a constantly-updated array of articles we’ve written to offer our perspective on increasing voice channel revenue and enhancing guest service.  Our extensive experience in this area provides us with an idea of what works and what doesn’t when it comes to increasing your return-on-investment from the voice channel, and to know how to avoid common pitfalls and improve guest service.  We’d love to discuss your particular challenges and share our insights.  We’re the leader in hotel call center performance for a reason.