To use a traditional FAQ chatbot, customers type in their questions to receive one of several automated responses. If you ask a question outside of the FAQ chatbot’s set of programmed questions and answers, you will not receive a direct response. So, the effectiveness of your FAQ chatbot depends entirely on how many questions it can answer.
FAQ chatbots vs. Voice bots
Unlike chatbots, voice bots offer customers a conversational give and take that allows them to navigate through call and response. Voice bots are used by most business, including hotel call centers, that handle an enormous amount of call volume. They help a business funnel calls to the appropriate departments without utilizing manpower.
Like chatbots, voice bots have been limited in their performance capabilities. While traditional voice bots are effective tools for handling call volume surges, most customers dread voice bot interactions, in part, due to the limited amount of information they can provide. FAQ chatbots, on the other hand, can provide a plethora of information, but are limited to impersonal text chats.
What separates Bella from the rest?
Bella is the voice bot of the future. Bella combines the usefulness of an FAQ chatbot with AI powered voice bot technology. Bella can answer up to 100 FAQs chosen by the hotel. This means that Bella can answer property-specific FAQs, rather than just standard hospitality questions.