AI and the Fear of Job Displacement: Why Smart Hotels Embrace Both Tech and Talent By John Smallwood, President of Travel Outlook, July 2025 In the hospitality industry, few topics stir as much debate—and anxiety—as artificial intelligence. For some, AI …
Annette, The Virtual Hotel Agent™ vs. the Average Chatbot: Why Personalization, Not Just Words, Matter in Hospitality AI By John Smallwood, President of Travel Outlook, June 2025 At this juncture, “chatbot” has become common speak with customer service technology — …
WHAT 67% OF GUESTS SAY ABOUT HOTEL PRODUCTS OR SERVICE RECOMMENDATIONS WHY AI STILL STRUGGLES TO PERSONALIZE – AND WHY THAT MATTERS IN HOSPITALITY By John Smallwood, President of Travel Outlook, May 2025 In the race to automate, the hospitality …
The Complexities of Empathy & Hotel AI 73% OF CONSUMERS SAY THIS ABOUT AI & THE CUSTOMER EXPERIENCE By John Smallwood, President of Travel OutlookApril 2025 In our recent article, “Cost-Effective AI Solutions for a Complex Market,” we explored how …
MODERN, COST-EFFECTIVE AI SOLUTIONS FOR A COMPLEX, COMPETITIVE MARKET HOW ADVANCED AI TECHNOLOGY IS HELPING HOTELS MITIGATE CHALLENGES IN 2025 By John Smallwood, President of Travel OutlookFebruary 2025 As we move into 2025, the hospitality industry faces a unique set …
BRIDGING LANGUAGE BARRIERS WITH HOTEL AI HOW ADVANCEMENTS IN AI ARE TRANSFORMING THE GUEST EXPERIENCE FOR THE HOSPITALITY INDUSTRY By John Smallwood, President of Travel OutlookJanuary 2025 The world is becoming increasingly interconnected, with businesses and guests crossing borders more …