Growing Hotel Direct Bookings, A Travel Outlook Guide EVERY MISSED RESERVATION CALL HAS A COST HOW HOTELS ARE TURNING RESERVATION INQUIRIES INTO MORE REVENUE AND LESS OTA DEPENDENCE By John Smallwood, President of Travel Outlook At a Glance:Hotels invest heavily …
HOW GUEST-LED CONVERSATIONAL AI IS TRANSFORMING HOTEL GUEST COMMUNICATIONS FROM RESERVATIONS AND FAQS TO FRONT DESK SUPPORT, AI IS BECOMING THE NEW STANDARD FOR HOTEL CALLS By John Smallwood, President of Travel Outlook At a Glance:Traditional hotel phone systems were …
TRAVEL OUTLOOK: WHAT HOTEL LEADERS SHOULD EXPECT FROM A PREMIER TRAVEL CALL CENTER WHAT 15 YEARS OF KENNEDY TRAINING NETWORK (KTN) CERTIFICATION TEACHES ABOUT RESERVATION EXCELLENCE By John Smallwood, President of Travel Outlook At a Glance:Not all travel call centers …
BREAKING LANGUAGE BARRIERS AND DRIVING REVENUE WITH TRAVEL OUTLOOK AND ANNETTE HOW THE PREMIER HOTEL CALL CENTER AND GUEST-LED CONVERSATIONAL AI HELP HOTELS CONVERT MORE MULTILINGUAL GUEST INQUIRIES INTO BOOKINGS By John Smallwood, President of Travel Outlook, April 2026 At …
The Hotel Guest Experience is Redefined by TRAVEL OUTLOOK’S ANNETTE, setting the standard How AI AND HUMAN EXPERTISE WORK TOGETHER TO MEET RISING GUEST EXPECTATIONS By John Smallwood, President of Travel Outlook, February 2026 Hotels are losing bookings when guest …
Where AI Ends, Hospitality Begins How Travel Outlook pairs conversational AI with human call center expertise to deliver real hotel service By John Smallwood, President of Travel Outlook, January 2026 As technology continues to evolve, Artificial Intelligence (AI) has become …
Bias and Inaccuracy in Conversational AI What Hoteliers Need to Know By John Smallwood, President of Travel Outlook, October 2025 Over the past several months, we’ve explored some of the most common criticisms of conversational AI in hospitality. We’ve examined …
MODERN, COST-EFFECTIVE AI SOLUTIONS FOR A COMPLEX, COMPETITIVE MARKET HOW ADVANCED AI TECHNOLOGY IS HELPING HOTELS MITIGATE CHALLENGES IN 2025 By John Smallwood, President of Travel OutlookFebruary 2025 As we move into 2025, the hospitality industry faces a unique set …
Annette, The Virtual Hotel Agent™ vs. the Average Chatbot: Why Personalization, Not Just Words, Matter in Hospitality AI By John Smallwood, President of Travel Outlook, June 2025 At this juncture, “chatbot” has become common speak with customer service technology — …