TRAVEL OUTLOOK IS THE PREMIER HOTEL CALL CENTER™
Travel Outlook is an innovative off-site central reservations office (CRO) service, and we seamless integrate artificial intelligence to ensure that our agents are performing at the highest possible level. We can flexibly serve as your reservations department, or as an overflow/after-hours service, and we can also answer your front desk calls, restaurant calls, spa calls, golf calls, or group business calls at our hotel call center.
Our management team has more than fifty years of hotel call center management experience, and our team is proven to convert more calls to confirmed bookings and to close them at a higher average daily rate. We do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®.
Please take a moment to review a list of some of our current valued clients.
THE KENNEDY TRAINING NETWORK
We are the only call center to be certified by the Kennedy Training Network, and using this system we close up to 70% of the qualified reservations calls we receive.
For several years, the Kennedy Training Network (KTN) has been our industry’s finest source of training for up-to-the-minute sales techniques. Travel Outlook uses a proprietary 26-step sales process that was developed in conjunction with Forbes and KTN, and we call it Luxury Quest. Consistent use of Luxury Quest allows us to achieve higher sales conversion and to reach for a higher ADR.
WE USE ARTIFICIAL INTELLIGENCE TO IMPROVE AGENT PERFORMANCE
Our proprietary AI-powered call center software “checks off” each step from Luxury Quest as the system “hears” the agent say it, and a missed step remains on the screen until the agent completes it. The software also assists agents with objection handling, presents upsell opportunities, and loads on-screen guidance cards with relevant information at the agent’s fingertips. Using AI, we auto-score our agent adherence to Luxury Quest, calls so that at the end of each day we can isolate agents that need direction and retraining. We use AI to score every call, every agent, every hotel, every day.
We would love to prepare a proposal for your hotel, and to perhaps design a no-obligation beta test of our service. References are readily available, and we can provide numbers for you to use to test-call our team.
nine essential benefits of travel outlook’s hotel call center service
Expect to see these key benefits when we handle your reservation calls:
- It’s less expensive for us to answer your hotel’s calls than it is for you to answer them in-house.
- Transparency: we record all of our calls, and our software converts them to text, allowing you to keyword-search them.
- We’ll help to increase your average daily rate: as our primary focus, we will drive rate.
- We’ll help to increase occupancy: our team closes up to 70% of qualified reservations calls.
- We offer consistency: no more worries about seasonal turnover and training in reservations.
- We help improve social marketing ratings: we free your front desk team to concentrate on in-house clients.
- Because clients often call to get the best available rate, we can help increase NOI by reducing wholesaler bookings.
- We learn and honor your brand equity: we understand that you have a defined marketing message.
- Professional reporting: our sophisticated reporting provides critical information for you.
SERVING THE HOSPITALITY
INDUSTRY SINCE 2006
We work with four and five-star independent hotels and our industry’s leading management companies. Our valued clients include Viceroy, Curator Hotels and Resorts, KSL Resorts, Outrigger, Proper Hospitality, HEI Hotels, Noble House, Sage Hospitality, and many others.
