If you’ve flown recently, you would have noticed that airports are once again full of life. All types of travelers are taking to the skies and the road in search of much-needed adventure and relaxation.
Travelers embarking on their first trip since 2020 will notice that many aspects have changed significantly. Like public transpiration and dining out, much of the travel-related services have become digitized, and the human element has been removed.
While there is no denying benefit of new safety measures that are now here to stay, the human element is still an essential part of the travel experience and should be retained wherever possible.
Travel has changed & some changes are here to stay
Masks on planes and public transportation, QR code dinner menus, touchless pay, and other new, safe policies have become institutionalized around the world as reopening continues. While many precautions that were instituted in 2020 are no longer relevant in 2021, many of them are here to stay.
It’s likely that, on some level, contactless transactions and QR codes will remain as they offer a convenient replacement for sharing information. While many of these new COVID-safe policies will outlast the current stage, some will fade away into history. For example, contactless check-ins in the luxury hotel sector are sure to become optional as hotel guests yearn for genuine hospitality.
Understanding the facts
Early in 2020, businesses scrambled to sanitize and socially distant practically all aspects of normal interaction. Many of these policies proved incredibly effective, while some, however, were merely precautionary.
It’s since been revealed that socially distant policy reign supreme compared to “contactless solutions.” So, what does that mean for the travel industry? It means that the “new normal” where technology has all but replaced human interaction in the hospitality industry isn’t permanent.