Jackie Shares How Travel Outlook Helps To Optimize Voice Revenue, Reduce Labor Costs, and Improve THE Guest EXPERIENCE
IMPROVE GUEST EXPERIENCE
Hiring an outsourced call center is a difficult decision. After all, they will be representing your company. Travel Outlook agents are your agents. They are trained to understand your hotel and your guests. Like you, your hotel’s profitability and your guests’ satisfaction are our objectives. We understand the two are connected.
In order to give each potential guest the guest experience you would personally, we hire the best candidates, then provide them with robust training directly with industry leaders such as Forbes Travel Guide and Kennedy Training Network. We develop leading-edge sales and service strategies to ensure the best possible result. Our training, coaching, and quality assurance methods are built specifically for your hotel’s market segment, property type, revenue strategies, company philosophies, and unique operational needs. In addition to substantial internal quality assurance efforts, both KTN and Forbes also monitor the results of our training with their innovative and detailed evaluator feedback.
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SALES SYSTEM
The Travel Outlook training program is highly interactive. Our reservations specialists regularly engage in training games, team activities, role playing, and group exercises. They succeed in helping today’s choosy, multi-tasking callers. After training, agents understand how to provide a conversational, interactive call experience to engage the caller and to find the “story” behind the call. They learn to use descriptions that “allure and entice” as well as providing knowledgeable information regarding rates, room types, amenities, and availability.
THE BEST RESOURCES AVAILABLE
We recognize that it is important for our team to have the best available resources and systems to provide superior sales and service. Using your own distribution channels allows you to set not only the rates and availability but, also the message and information you want our agents to have about your hotel. It also allows us to fulfill most (if not all) of standard reservation requests, such as general property questions, cancellations, reservations changes, and confirmations. All of these tasks are included in our fee, and this can allow your front desk team to better address the needs of in-house guests.
In some instances, we find alternative ways to connect with hotel inventory, such as booking through an existing web page booking engine or by connecting directly into a specific property management system. We will work directly with your own staff or IT provider to determine the best method of fulfillment for your hotel. In many cases, there are no additional fees associated with this additional implementation support.
The cost for our service is surprisingly affordable. Often, our fees are less than what you may be paying for a larger hotel call center, but our level of performance is far higher.
The Travel Outlook offsite hotel and resort reservations solution is unlike any other option in the industry. We are proud to be pioneers by developing a cost-effective, performance-based reservation service solution built from the ground up to maintain your exacting standards for customer service, while generating more revenue and reducing your fixed costs.