OPEN VIRTUALLY

Crisis-Time Hotel Solutions

Nearly the entire world has been affected to some degree by the novel coronavirus that causes COVID-19. On the financial side, the hospitality industry has been among the sectors hardest hit. Our team serves this industry and we’re here to provide a better way to survive the interim time between when you temporarily close and when you again re-open.

The time is now to prepare for the return of your business, and we can help to ensure once your hotel starts fully operating, you will have received every future reservation. Your relationship with your guests is more important than ever. As your partner during this difficult time, we will help you to be in the best position to quickly return to profitability.

INTERIM VOICE RESERVATIONS STAFFING

ANNOUNCING THE
OPEN VIRTUALLY
PROGRAM

Travel Outlook is a virtual hospitality company specializing in voice reservations and guest service with an extensive portfolio of the finest hotels and resorts in the country. Because we have always been virtual, we’re uniquely suited to this new environment. The new Open Virtually program will allow your hotel to remain “open virtually” as our intensively trained team answers your calls and takes future reservations according to the timeline you’ve set.

SPECIAL
OFFER

  • All on-boarding fees waived

  • Per-minute rates of less than $1

  • No minimum contract length

  • No minimum call volume

HOW IT
WORKS

  • The Travel Outlook team answers all calls for your property while its closed during the COVID-19 crisis as part of your team.
  • Your callers are greeted with a smile and warm service from you, rather than with a recorded message with bad news and no way to book a future reservation.
  • When future booked guests call, you’ll be staying in close contact with them, providing reassurance and a positive message about a bright future.
  • When things begin to turn around, having our team in place offers you the luxury of avoiding immediate fixed payroll cost in reservations.

FIND OUT MORE

QUOTES FROM
OUR CLIENTS

“Travel Outlook has been a pleasure to work with on our recent launch with them. The Travel Outlook team has gone over and above while working with our properties and our customers. Simply, they are a tremendous extension of our property teams!”
Jon Lazarus, Corporate Director of Distribution, CoralTree Hospitality
“Travel Outlook has been a pleasure to work with. Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior. Their on-boarding process is easy and efficient, their agents are well-trained and professional, and our call conversion is at a historical high.”
Kerry Mack, EVP of Revenue & Distribution, Highgate
“The entire team is professional and knowledgeable, are a pleasure to work with, communicate well internally and with their customers and provide detailed reporting documenting their successes.”
Carol Slee, Senior VP of Sales, Sunset Resorts Jamaica
Travel Outlook have made an incredible impact on Viceroy since launch. Viceroy cut over to Travel Outlook in December 2016, and the results have been stunning.”
Kristie Goshow, Senior Vice-President of Commercial, Viceroy Hotel Group
“Travel Outlook has been a pleasure to work with.  Through the years, we have worked with many vendors and the results we have achieved with Travel Outlook are far superior.  Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.”
Cheryl Gilliam, Senior Vice President of Brands and Marketing, Lodgeworks
“We felt that we could enhance our guest service by adding a professional central reservations company to answer our guest calls and Travel Outlook was the right choice for Santa Catalina Island Resort Services.”
Todd Wade, VP of IT, Santa Catalina Island Company
“To find a way to explain what we offer over the phone, we decided to hire a professional firm and it has worked out very well for us. Our front desk team is now able to spend more time with our guests. “
Julie Witt, Director of Sales and Marketing, Scottsdale Camelback Resort
“I hired the Travel Outlook team to answer overflow calls for the City of Santa Fe. They were professional, affordable, and effective, and I would recommend their services without hesitation.”
Keith Toler, Director of Marketing, Chateau Morrisette Winery