The Hotel Call Center Team

Our team includes software industry, travel industry and hotel professionals. We each bring a specialized skill to our company. Together we are YOUR team with decades of experience we’ll put to work for you.




John Smallwood, President: John created the Travel Outlook concept in 2006, after more than twenty years’ experience in owning hotels and hospitality management. Smallwood earned a BBA from New Mexico State University, and before starting in the hospitality industry, he worked with AT&T.

Brett Puffenberger, Vice-President of Operations: Brett designs and operates our virtual agent systems and monitors our connections to hotel inventories. He earned dual Bachelor’s degrees in Marketing and in Management Science from Shippensburg University, and earned an MBA from the University of Akron.