AI and the Fear of Job Displacement: Why Smart Hotels Embrace Both Tech and Talent By John Smallwood, President of Travel Outlook, July 2025 In the hospitality industry, few topics stir as much debate—and anxiety—as artificial intelligence. For some, AI …
The Complexities of Empathy & Hotel AI 73% OF CONSUMERS SAY THIS ABOUT AI & THE CUSTOMER EXPERIENCE By John Smallwood, President of Travel OutlookApril 2025 In our recent article, “Cost-Effective AI Solutions for a Complex Market,” we explored how …
WHAT 67% OF GUESTS SAY ABOUT HOTEL PRODUCTS OR SERVICE RECOMMENDATIONS WHY AI STILL STRUGGLES TO PERSONALIZE – AND WHY THAT MATTERS IN HOSPITALITY By John Smallwood, President of Travel Outlook, May 2025 In the race to automate, the hospitality …