Take Time to Choose the Right hotel Call Center The same hotel manager who would carefully sample several brands to find just the right in-room amenities, taste several brews to find the perfect coffee, or painstakingly interview front desk staff …
As OTAs Lose Market Share, Use 6 Simple, Essential Steps to Maximize Voice Revenue for your hotel call center At the 2015 Boutique and Lifestyle Hotel Summit, panelists agreed that the OTAs shaped hotel profit-and-loss for the past few years, …
Finding a Cure for the Summertime hotel OTA & TripAdvisor Blues If you pay close attention the ebb-and-flow of rankings on TripAdvisor and other hotel OTA sites, you may have noticed a phenomenon I like to call “summertime TripAdvisor blues.” …
Instill a Front Desk Killer Sales Instinct to Create a Perfect Fill. We all know that taking care of in-house guests with warmth and genuine hospitality is the most important thing a front desk staff does. This has the single …
Reputation Management Service Spring into Action to Address or Reverse a Poor TripAdvisor Review As hoteliers, we have all had that sinking feeling when we receive a poor TripAdvisor review. It’s not fun. But keep your spirits up and take …