Debunking Common Myths About AI

DEBUNKING COMMON MYTHS ABOUT AI: WHY HUMAN HOTEL STAFF ARE STILL IRREPLACEABLE By John Smallwood, President of Travel OutlookSeptember 2024 As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid …

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Navigating the Complex World of Conversational AI – Part 3

Navigating the Complex World of Conversational hotel AI – Part 3 ELEVATING HOTEL OPERATIONS WITH CONVERSATIONAL AI By John Smallwood, President of Travel OutlookAugust 2024 Recently, we explored how conversational hotel AI, particularly Annette the Virtual Agent™, enhances guest experiences …

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Navigating the Complex World of Conversational AI – Part 2

Navigating the Complex World of Conversational hotel AI – Part 2 AI’S ROLE IN HOSPITALITY: ENHANCING GUEST EXPERIENCE WITH CONVERSATIONAL hotel AI By John Smallwood, President of Travel OutlookJuly 2024 As the hospitality industry continues to evolve, Artificial Intelligence has …

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Navigating the Complex World of Conversational AI – Part 1

NAVIGATING THE COMPLEX WORLD OF CONVERSATIONAL hotel AI – PART 1 Questions Every Hotelier Should Ask When Considering Guest-Led Conversational hotel AI By John Smallwood, President of Travel OutlookJune 2024 In the rapidly evolving hospitality industry, integrating Artificial Intelligence (AI) …

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Above and Beyond Standard Hotel FAQ Chatbots

ABOVE AND BEYOND STANDARD HOTEL AI And FAQ CHATBOTS How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In …

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Language Barriers in the Hospitality Industry

LANGUAGE BARRIERS IN THE HOSPITALITY INDUSTRY How to Translate The Labor Shortage The hospitality industry is obviously a global industry. Hotels connect people from all over the world and bring them together under one roof. Industry insiders understand the importance …

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The Automation Generation

THE AUTOMATION GENERATION Why today’s travelers place efficiency and guest service ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its …

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