REVOLUTIONIZING INTERNATIONAL GUEST INTERACTIONS WITH GUEST-LED CONVERSATIONAL AI HOW ADVANCEMENTS IN AI ARE TRANSFORMING THE GUEST EXPERIENCE FOR THE HOSPITALITY INDUSTRY By John Smallwood, President of Travel OutlookDecember 2024 As the hospitality industry embraces new technological advancements, AI plays an …
USING GUEST-LED, CONVERSATIONAL AI TO TRANSFORM YOUR HOTEL OPERATIONS A GUIDE TO USING AI IN CUSTOMER SERVICE TO MEET AND EXCEED GUEST EXPECTATIONS By John Smallwood, President of Travel OutlookNovember 2024 As the hospitality industry rapidly evolves, one technology is …
DEBUNKING COMMON MYTHS ABOUT AI: WHY HUMAN HOTEL STAFF ARE STILL IRREPLACEABLE By John Smallwood, President of Travel OutlookSeptember 2024 As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid …
Navigating the Complex World of Conversational hotel AI – Part 4 WHY HOTELIERS CAN’T AFFORD TO IGNORE AI: THE IMPACT OF ANNETTE, THE VIRTUAL HOTEL Agent™ By John Smallwood, President of Travel OutlookAugust 2024 Over the past couple of months, …
Navigating the Complex World of Conversational hotel AI – Part 3 ELEVATING HOTEL OPERATIONS WITH CONVERSATIONAL AI By John Smallwood, President of Travel OutlookAugust 2024 Recently, we explored how conversational hotel AI, particularly Annette the Virtual Agent™, enhances guest experiences …
Navigating the Complex World of Conversational hotel AI – Part 2 AI’S ROLE IN HOSPITALITY: ENHANCING GUEST EXPERIENCE WITH CONVERSATIONAL hotel AI By John Smallwood, President of Travel OutlookJuly 2024 As the hospitality industry continues to evolve, Artificial Intelligence has …
NAVIGATING THE COMPLEX WORLD OF CONVERSATIONAL hotel AI – PART 1 Questions Every Hotelier Should Ask When Considering Guest-Led Conversational hotel AI By John Smallwood, President of Travel OutlookJune 2024 In the rapidly evolving hospitality industry, integrating Artificial Intelligence (AI) …
ABOVE AND BEYOND STANDARD HOTEL AI And FAQ CHATBOTS How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In …
LANGUAGE BARRIERS IN THE HOSPITALITY INDUSTRY How to Translate The Labor Shortage The hospitality industry is obviously a global industry. Hotels connect people from all over the world and bring them together under one roof. Industry insiders understand the importance …