Navigating the Complex World of Conversational AI – Part 2

Navigating the Complex World of Conversational AI – Part 2 AI’S ROLE IN HOSPITALITY: ENHANCING GUEST EXPERIENCE WITH CONVERSATIONAL AI By John Smallwood, President of Travel OutlookJuly 2024 As the hospitality industry continues to evolve, Artificial Intelligence has emerged as …

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Navigating the Complex World of Conversational AI – Part 1

NAVIGATING THE COMPLEX WORLD OF CONVERSATIONAL AI – PART 1 Questions Every Hotelier Should Ask When Considering Guest-Led Conversational AI By John Smallwood, President of Travel OutlookJune 2024 In the rapidly evolving hospitality industry, integrating Artificial Intelligence (AI) has become …

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Above and Beyond Standard Hotel FAQ Chatbots

ABOVE AND BEYOND STANDARD HOTEL AI And FAQ CHATBOTS How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In …

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Language Barriers in the Hospitality Industry

LANGUAGE BARRIERS IN THE HOSPITALITY INDUSTRY How to Translate The Labor Shortage The hospitality industry is obviously a global industry. Hotels connect people from all over the world and bring them together under one roof. Industry insiders understand the importance …

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The Automation Generation

THE AUTOMATION GENERATION Why today’s travelers place efficiency ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its inception. A smiling …

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Anticipating Hotel Guests’ Needs

ANTICIPATING HOTEL GUESTS’ NEEDS How Annette – the Virtual Agent – Can Help Your Hotel Handle Guests Needs as They Arise A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that …

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Embracing the Efficiency of AI Powered Tech

EMBRACING THE EFFICIENCY OF AI POWERED TECH How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. …

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