Annette™, The Virtual Hotel Agent™, helps your hotel staff stay firmly ahead of their guests’ wants and needs as the first-ever Artificial Intelligence-powered voice bot designed specifically for the hospitality industry.
Crossing Language Barriers
The hospitality industry is a global industry, and hotel staff likely encounter dozens of languages monthly. While many hotels strive to have bilingual and multilingual workers on staff, it can be difficult to communicate across language barriers for most hotel employees. When your staff doesn’t speak the same language as your guests, it is hard to anticipate their needs.
Annette helps hotels bridge the language gap. When a guest calls, and Annette answers, she understands no matter what language they speak. Annette has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer.
Annette features API interfaces with many common hotel software platforms, and her ability to work in different languages is an added advantage that will help hotels curb labor costs and address language barriers at the front desk and in the reservation department.
Answering the Top Hospitality FAQs
Annette is specifically programmed to answer the hospitality industry’s top FAQs to help your hotel better meet guests’ needs.
In a recent study, a hotel chain with more than 800 hotels found that 91% of emails/messages have one of the same 18 questions. Another chain with 30 hotels found that 63% of emails/messages have one of the same 8 questions. An additional study found that more than 50% of pre-stay and in-stay requests from online travel agencies such as Expedia go unanswered.