THE AUTOMATION GENERATION Why today’s travelers place efficiency and guest service ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its …
ANTICIPATING HOTEL GUESTS’ NEEDS How Annette – the Virtual Agent – Can Help Your Hotel Handle Guests Needs as They Arise A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that …
THE REAL IMPACT ON GUESTS WHEN HOTELS REDUCE SERVICE How high labor costs are taking a toll on the hospitality industry By John Smallwood, President of Travel Outlook May 2022 Over the last decade, labor costs have risen sharply. After …
EMBRACING THE EFFICIENCY OF AI POWERED TECH How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. …
A SOLUTION FOR THE HOTEL INDUSTRY’S STAFFING SHORTAGE PROBLEM Why today’s travelers place automation over personalization By John Smallwood, President of Travel Outlook July 2022 The hotel industry has always been a people-centric line of work. In fact, human interaction …
STAY FIRMLY AHEAD OF GUESTS’ WANTS AND NEEDS using Hotel AI A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of …
Helping The Hotel Industry’s Staffing Shortage Problems with Annette™, The Virtual Hotel Agent™ Over the last decade, labor costs have risen sharply. In 2022, staffinh shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand …
CUT LABOR EXPENSES WITHOUT SACRIFICING SERVICE How Annette The Virtual Hotel Agent™ goes above and beyond IVR (Interactive Voice Response) systems By John Smallwood, President of Travel Outlook November 2022 Customer service is at the core of the hospitality industry. …
Hotel AI: How Artificial Intelligence is Changing the Hospitality Industry Increase Reservations and Lower Labor Cost by Harnessing Cutting-Edge hotel AI Technology By John Smallwood, President of Travel Outlook November 2022 If you were to ask 100 hotels what the …