TO OUTSOURCE YOUR hotel CALL CENTER, OR NOT Four Ways Hotels Lose Revenue by Handling Reservations Calls In-House, and not using a hotel call center Hotels are missing out on booking revenue by undervaluing their voice reservations channel hotel call …
KEEP YOUR HOTEL OPEN VIRTUALLY Virtual Hospitality & Staying Open for Business During the Covid-19 Crisis Travel Outlook Premium Reservation Call Center, a virtual hospitality company specializing in voice reservations, is announcing a campaign to assist hotels to stay open …
UNCOMPROMISED HOTEL CALL CENTER GUEST SERVICE What Role Will Hotel Call Centers Play in The New Norm? The travel industry is facing a challenge unlike any other right now including immense distress and financial uncertainty, leaving hoteliers wondering what the …
GAME-CHANGING REVENUE OPTIMIZATION RULES Maximizing Revenue While Adhering to New Service Standards The global pandemic has turned everything on its head, with the hospitality industry hit particularly hard. As hotels slowly reopen, they must adjust their maximizing revenue strategies to …
THE IMMINENT INFLUX OF CALLS to hotel agents Get The Most Revenue From Each Call The hospitality industry has never faced a challenge quite like this. COVID-19 has brought the industry to its knees, and despite lockdown measures being steadily …
YOUR RESERVATION AGENTS CAN HELP REVENUE INCREASE Your Reservation Agents Can Improve Reviews and Increase Revenue – at the Same Time While brand hotels receive more sales than independent properties, the gap is shrinking. According to a study at UCLA …
THE FUTURE OF HOTEL CALL CENTERS Why Outsourcing May Be In Your Hotel’s Best Interest As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re …
IT’S ALL IN THE TRAINING Why Independent Call Centers Often Outshine Hotel Brands Most hotels have suffered a major decline in sales leads from reliable digital channels. Can the voice channel pick up the slack and drive direct bookings? Doug …
UNITY IN A VIRTUAL WORKPLACE How To Unite Disparate Teams to Work as One November 2020 In addition to the large human cost that COVID-19 has had on the world, its effect on the hospitality industry has been unprecedented. Because …