Our new normal presents unique challenges that will occupy your staff’s attention
This last year has been far from normal, and while things are looking up, it seems as if aspects of the “new normal” are here to stay. Social distancing and advanced sanitation procedures will likely be part of the future of the hospitality industry, at least to some degree.
The hospitality industry is experience-driven and requires hands-on staff to client interactions. Now these experiences will take extra time and planning. Outsourcing your voice channels allows your staff to focus on keeping your guests, rather than chasing down future reservations.
Working from home is not feasible in the hospitality industry
Like social distancing, working from home or additional flex time may be a permanent fixture for many industries. While many working professionals were able to seamlessly transition to working from home, the hospitality industry is an industry based on experiences and face to face interaction. Working from home may not be feasible for your staff.
Additionally, hotel staff working from home won’t have access to necessary reservation technologies and training. Rather than risking an uncertain outcome by having your reservation staff continue to work home, outsource your reservation department to a team of trained professionals.