THE RETURN TO GENUINE HOSPITALITY with the voice channel Why the First Touch Point Sets the Tone for Your Brand In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal …
TRAVEL – THE ESSENTIAL COMMODITY Why Travelers Are Checking Off Big-Ticket Items on Their Bucket Lists In March 2020, the travel industry effectively hit pause in response to the Covid-19 pandemic spreading quickly across the globe. After a brief hibernation …
SELECTING THE RIGHT CALL CENTER How to Outsource Your Reservation Department without Sacrificing the Personal Touch Your Guests Know and Love As a hotelier and a business owner, it can be hard to let go of certain aspects of your …
Travel Outlook Celebrates 10th Anniversary as the Only Hotel Call Center Certified by Kennedy Training Network SANTA FE, NEW MEXICO (Previously published on April 5, 2021): Travel Outlook Premium Hotel Call Center (“Travel Outlook”) is set to begin its …
THE FUTURE OF INDEPENDENT HOTELS Why Some Travelers Will Go the Extra Mile for a Unique Hotel Experience As travel has slowly returned to normal, it’s clear that we are on the brink of an enormous travel boom. Of all …
HOTEL CALL CENTERS AND STORYTELLING How Independent Hotel Call Centers are Outshining Many Hotel Brands Using Customer Feedback When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of …
THE NEW WAVE OF BRAND LOYALTY How Your Hotel’s Voice Channel Can Influence and Shape Traveler’s Buying Behavior Travel has gone through a year of unprecedented challenges. 2020 was, without a doubt, the single most difficult year in the hospitality …
HUMAN INTERACTION: THE HALLMARK OF A LUXURY TRAVEL EXPERIENCE In an Increasingly Digital World, The Importance ofHuman Interaction Remains High in the Hospitality Industry The last year has changed the way the world operates, and obviously, the travel industry …
BRAND LOYALTY SUPERSEDES CHANNEL LOYALTY Why Hoteliers Should Embrace Loyal Customers, Regardless of What Channel They Use In the hospitality industry today, convenience is everything. Given the events of the last year, there’s no reason for hoteliers to prefer their …