CUT LABOR EXPENSES WITHOUT SACRIFICING SERVICE How Annette, The Virtual Hotel Agent™ goes above and beyond IVR (Interactive Voice Response) systems By John Smallwood, President of Travel Outlook November 2022 Customer service is at the core of the hospitality industry. …
THE NEW WAVE OF BRAND LOYALTY How Your Hotel’s Voice Channel Can Influence and Shape Traveler’s Buying Behavior Travel has gone through a year of unprecedented challenges. 2020 was, without a doubt, the single most difficult year in the hospitality …
HOTEL CALL CENTERS AND STORYTELLING How Independent Hotel Call Centers are Outshining Many Hotel Brands Using Customer Feedback When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of …
THE FUTURE OF INDEPENDENT HOTELS Why Some Travelers Will Go the Extra Mile for a Unique Hotel Experience As travel has slowly returned to normal, it’s clear that we are on the brink of an enormous travel boom. Of all …
Travel Outlook Celebrates 10th Anniversary as the Only Hotel Call Center Certified by Kennedy Training Network SANTA FE, NEW MEXICO (Previously published on April 5, 2021): Travel Outlook Premium Hotel Call Center (“Travel Outlook”) is set to begin its tenth …
SELECTING THE RIGHT CALL CENTER How to Outsource Your Reservation Department without Sacrificing the Personal Touch Your Guests Know and Love As a hotelier and a business owner, it can be hard to let go of certain aspects of your …
TRAVEL – THE ESSENTIAL COMMODITY Why Travelers Are Checking Off Big-Ticket Items on Their Bucket Lists In March 2020, the travel industry effectively hit pause in response to the Covid-19 pandemic spreading quickly across the globe. After a brief hibernation …
THE RETURN TO GENUINE HOSPITALITY Why the First Touch Point Sets the Tone for Your Brand In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other …
GROUND ZERO AND YOUR BRAND’S IMAGE Your Hotel’s Call Center is Your Brand’s First Impression In today’s consumer world, a brand’s image carries as much weight as the brand’s service. Without branding, there would be no sure-fire way to differentiate …