Using Artificial Intelligence to Positively Impact Your Hotel How Hospitality-Specific AI is Changing How We Do Business By John Smallwood, President of Travel Outlook December 2022 Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is …
Labor Shortages and The Impact on Hotel Operating Costs How Modern AI Solutions Offset Rising Costs That Cut into Hotel Profits By John Smallwood, President of Travel Outlook January 2023 Thanks to the perfect storm of the last two years, …
What Customers Want and Expect While Traveling in 2023 How the hospitality agent industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger …
hotel AI Is Here to Work with Your Employees, Not Replace Them Why Hotels Are Now Adopting Hotel AI and Zero-Labor Solutions Artificial Intelligence (AI) is no longer a buzzword in today’s information age. Hotel AI is the way of …
How to Use Artificial Intelligence (AI) to Focus Your Hotel’s Front Desk on What Matters Most Three Ways AI Helps Hotels Provide Exceptional Service to Guests By John Smallwood, President of Travel Outlook April 2023 In today’s information age, Artificial …
The Stoney Creek Hotels Partners with Travel Outlook, The Premier Hotel Call Center to Boost Voice Revenue and Increase Guest Satisfaction SANTA FE, NEW MEXICO (June 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Stoney …
Digital Marketing and the Voice Channel:A Symbiotic Symphony How to Optimize Digital Marketing Performance via Voice In today’s world, digital marketing efficiency is not only mission-critical, it‘s a business imperative. While hospitality marketers typically look to improve conversion rates from …
YOUR HOTEL GUESTS – YOUR FOCUS Outsource Your hotel call center to Better Serve Your Boutique Hotel Guests 2020 has turned the hospitality industry on its head, forcing many in the travel field to cut costs where they can or …
GROUND ZERO AND YOUR BRAND’S IMAGE Your Hotel’s Call Center is Your Brand’s First Impression In today’s consumer world, a brand’s image carries as much weight as the brand’s service. Without branding, there would be no sure-fire way to differentiate …