PromotE Local guest Experiences FOR More Direct Bookings For many people, going on vacation has become about far more than finding a hotel with the best facilities, rooms and amenities. Increasingly, travelers are prioritizing authentic guest experiences and local encounters …
WARM WELCOMES AND FOND FAREWELLS How to Significantly Impact a Hotel Reputation and Revenue A potential guest calls your hotel to make a booking inquiry. How do you increase the odds of converting that lead? There’s one way you can …
Hotel Check-in Technology The role of the front desk in hotel operations has gone through something of a transformation in recent years. Guests can now skip check-in formalities with mobile devices, and roving hotel check-in staff with tablets quickly process …
GET YOUR FREE CALL CENTER PERFORMANCE DASHBOARD How to Use Reservations Call center performance Data to Increase Revenue Hotels often overlook the importance of accurate record-keeping and call reporting for voice reservations when it could easily help them to increase …
Artificial Intelligence (Hotel AI) and Robotic Process Automation (RPA) in Call Centers by Nick Jiwa of CustomerServ Artificial intelligence (AI) is one of the hottest topics in call centers today. Strategic debates regarding its application for customer service, the potential …
Why You Should Invest in Your Front Desk Team Just like any business, first impressions are a very big deal in hospitality. Hotels invest in their lobbies, because guests often draw conclusions about how their rooms will look based on …
HOTELS AND RESORT FEES Clear Communication Is The Key To Happier Guests Travelers are extremely savvy at shopping for hotel deals. As a result, some hotels advertise their lowest possible rates and charge for added extras — including the mandatory …
HIDDEN VOICE CHANNEL BENEFITS Hidden Benefits of Having the Right Voice Team A recent article stressed “the importance of call center improvisation.”* – a strong concept we support. Here’s a simpler way to think about this. In addition to being …